HAWAI'I

Store Policies

Refunds/Exchanges Policy

Because all of our items are custom made, we do not offer refunds or exchanges. Each product is uniquely crafted to order and cannot be resold. We appreciate your understanding and support of our small business. If you encounter any issues with your order, please contact us and we’ll do our best to help resolve the situation.

Made To Order Policy

Please Note: All of our products are made to order and fully customizable to meet your unique vision. Standard custom orders typically require 1–2 weeks for processing and production. For fully custom designs not listed in our shop, additional time may be needed to ensure quality and attention to detail. We appreciate your patience and support as we handcraft each item with care.

Payment Policy

Full payment is required before we begin production. This policy ensures that we can allocate the necessary materials and resources efficiently, and it helps prevent losses from unclaimed or canceled custom items. Please note that production timelines will begin only after payment has been received and confirmed. This policy ensures that we can allocate the necessary materials and resources efficiently.

Fragile Item Handling Policy

We take great care in clearly marking products that require special handling with “Fragile” warnings. Customers are responsible for following all handling and care instructions provided at the time of delivery or included in the packaging.

Please note: We are not liable for any damage that occurs as a result of mishandling, improper storage, or failure to observe the “Fragile” warning. Refunds, replacements, or repairs will not be issued for items damaged under these circumstances.

To ensure the integrity of your purchase, we strongly recommend reviewing all care instructions upon receipt.

Please don’t hesitate to reach out to us through our contact page if you have an issues with your order or if you have ay questions about our policies! We will be more than happy to help you!